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Frequently Asked Questions
How do I become a Bass Computers customer?
Click on the “Sign Up” tab at the top of the website. Please fill in all of your information in order to set up your online account. Your account will be on hold at this time. Next, visit our forms section and click on “Become a Reseller”. Download the Complete Customer Sign-Up package and complete the paperwork. Please send the completed application to newapps@basscomputers.com or fax it to 281.776.6725. Make sure to sign Page 6 of 6 of the application is signed and send it in! This page is required for you to set up an account.
What are the benefits to being a Bass Customer?
Bass Customers receive great service, easy online shopping, excellent pricing, and many special promotions and discounts. Once you become a customer, you will be able to view pricing and inventory online.
Can I place an order without setting up an account?
No. Before you can place an order, you must be an approved reseller with us.
If I already have an account, do I need to re-register to view pricing and shop online?
No. If you cannot remember your login and password, please contact your sales representative or email accounting at accounting@basscomputers.com.
How do I check the status of an order?
Click on the “My Account” tab and then click on the “Your Orders” tab. Click the “Recent Orders” tab to view recent unshipped orders and click the “Order History” tab to view recently shipped orders.
How can I cancel an order?
To cancel an order, please contact your sales rep directly and they will assist you. If they are unavailable, please call 281.776.6700 and one of our staff members will be happy to help!
How do I check the status of my order?
Go to My Account and click on the Your Orders section to view recent unshipped orders and shipped invoices. Shipped invoices can be viewed from the Order History tab.
How can I pay for my order?
Bass Computers offers multiple easy payment options including Wire Transfer/ACH, checks, PayPal or we accept all major credit cards.
How can I return an order?
Please visit the “Support” tab and click on the appropriate RMA form. Once you complete the form, please submit it to RMA@basscomputers.com , and they will be happy to assist you with the returns process based on our terms and conditions.
Is shipping included in the pricing?
No, shipping is not included. We provide you with the shipping cost after your item has been shipped.
If you can't find what you're looking for here, Please contact your sales representative

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10558 Bissonnet St. Houston, TX 77099 (281) 776-6700 or (800) 789-3012